Terms & Conditions

Version: 1.0  |  Last Updated: 4 November 2026

1. Introduction & Acceptance

Welcome to Therospin (hereinafter referred to as "the Platform", "we", "us", or "our"), accessible at therospinau.com. These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "Player", "User", or "you") and the operator of the Platform. By accessing, browsing, registering an account with, or in any other way making use of the Platform, you unconditionally agree to be bound by this Agreement in its entirety, together with any documents incorporated herein by reference.

Please read this Agreement carefully before creating an account or placing any wager. If you do not accept any part of these Terms and Conditions, you must immediately cease using the Platform and close any existing account. Continued use of the Platform constitutes your ongoing and irrevocable acceptance of this Agreement and any subsequent amendments thereto.

This Agreement should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated into and form an integral part of this Agreement. Where any conflict arises between this document and those ancillary policies, the specific policy most directly relevant to the matter in dispute shall prevail; in all other cases, this Agreement takes precedence.

We reserve the right to revise, update, or replace any part of this Agreement at any time and at our sole discretion. Any material changes will be communicated to registered Players via email or through a prominent notice on the Platform. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the revised terms. We therefore encourage you to review this page regularly.

If you have any questions regarding this Agreement, please contact our support team at support@therospinau.com before proceeding.

2. Definitions

For the purposes of this Agreement, the following terms shall carry the meanings assigned to them below unless the context clearly requires otherwise:

• "Account" – the individual, password-protected user account created by a Player on the Platform for the purpose of accessing Services.
• "AUD" – Australian Dollar, the primary currency of transactions on the Platform for Players located in Australia.
• "Balance" – the total funds held within a Player's Account, comprising real-money funds and, where applicable, Bonus Funds, each treated separately.
• "Bonus Funds" – promotional credits, free spins, or other non-cash incentives credited to a Player's Account subject to specific wagering requirements and other conditions set out in Section 6.
• "Game(s)" – any casino game, slot, table game, live dealer game, or other wagering activity made available on the Platform by the operator or its third-party game providers.
• "KYC" – Know Your Customer; the identity and document verification process described in Section 3 and required by applicable anti-money-laundering obligations.
• "Platform" – the website therospinau.com and any related mobile applications, software interfaces, and digital services operated under the Therospin brand.
• "Player" – any natural person who has successfully registered an Account on the Platform in compliance with the eligibility requirements set out in Section 3.
• "Real Money Funds" – funds deposited by a Player using an accepted payment method and held in the Account's cash balance, distinct from Bonus Funds.
• "Services" – all products, games, features, and functionalities offered by the Platform, including but not limited to casino games, tournaments, promotions, and customer support.
• "Wagering Requirement" – the minimum number of times a Player must wager a specified amount before Bonus Funds or winnings derived from Bonus Funds can be converted to Real Money Funds eligible for withdrawal.
• "We / Us / Our" – the operator of the Platform.

3. Eligibility & Registration

3.1 Age Requirement

Use of the Platform is strictly restricted to individuals who are 18 years of age or older. It is a condition of registration that you are at least 18 years old at the time you create your Account. We operate a zero-tolerance policy regarding underage gambling. If we discover or have reasonable grounds to suspect that a Player is under 18, we will immediately suspend that Account, void all associated transactions, and forfeit any funds held therein pending investigation. We will also report the matter to any relevant authority as required by applicable law.

By creating an Account, you confirm and warrant that you are at least 18 years of age and that you are aware of and comply with all laws applicable to online gaming in your place of residence. You further confirm that gambling online is not prohibited in the jurisdiction from which you are accessing the Platform.

3.2 Registration Process

To register, you must complete the online registration form in full, providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and any other information the Platform requests. You are obligated to keep this information up to date at all times and to notify us promptly of any changes by contacting support@therospinau.com.

The submission of false, misleading, or incomplete registration information constitutes a material breach of this Agreement. We reserve the right, without notice, to suspend or permanently close any Account established using fraudulent or inaccurate details and to retain any funds necessary to cover losses or costs arising from such conduct.

3.3 Know Your Customer (KYC) Verification

All Players are required to complete a satisfactory KYC verification procedure. We may request identity verification at any point but will typically do so before processing any withdrawal request or when a Player's Account reaches certain transaction thresholds. Required documentation may include, but is not limited to:

• A valid, government-issued photo identification document (passport, driver's licence, or national identity card);
• Proof of residential address (e.g., a recent utility bill or bank statement dated within the last three months);
• Proof of payment method ownership (e.g., a copy of the bank card used for deposits, with middle digits redacted);
• Source of funds documentation in cases where our internal risk assessment deems this necessary.

Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and the withholding of pending withdrawals until verification is complete. We are not responsible for any delay in processing withdrawals caused by a Player's failure to provide adequate documentation promptly.

3.4 One Account Per Player

Each Player is permitted to hold only one registered Account on the Platform at any time. It is strictly prohibited to create multiple accounts, whether in your own name or through the use of another person's identity, or by using different email addresses, devices, or IP addresses for the purpose of circumventing this rule. If we detect duplicate accounts, we reserve the right to close all associated accounts, void all bets and bonus credits across those accounts, and retain any winnings generated through the abuse of multiple accounts. The determination of which account, if any, is the legitimate primary account rests solely with us.

3.5 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your Account using your username and password will be deemed authorised by you. You must notify us immediately at support@therospinau.com if you become aware of any unauthorised access to or use of your Account. We will not be liable for any losses arising from your failure to maintain the security of your credentials.

4. Account Management

4.1 Account Currency

All Australian Players' accounts are denominated in Australian Dollars (AUD). Where a payment is made in another currency, it will be converted to AUD at the prevailing exchange rate applicable at the time of the transaction. The Platform is not responsible for exchange-rate fluctuations or any associated bank fees.

4.2 Account Closure by the Player

You may request the closure of your Account at any time by contacting support@therospinau.com. Upon receipt of a valid closure request, we will process it within a reasonable timeframe. Any verified Real Money Funds remaining in your Account at the time of closure will be refunded via your preferred withdrawal method, provided all KYC requirements have been met and no outstanding obligations exist. Bonus Funds that have not met the applicable Wagering Requirements will be forfeited upon closure.

4.3 Account Suspension or Termination by Us

We reserve the right to suspend, restrict, or permanently close any Account at our sole discretion, with or without prior notice, in circumstances that include but are not limited to: breach of this Agreement; suspected fraudulent or criminal activity; collusion with other Players; use of automated tools or bots; failure to complete KYC verification; or any other action that we determine poses a risk to the integrity of the Platform. Where we terminate an Account due to Player misconduct, we reserve the right to withhold funds pending the conclusion of an internal investigation.

4.4 Dormant Accounts

An Account is considered dormant if no login activity has been recorded for a continuous period of 12 months. We will make reasonable efforts to notify you by email before applying any inactivity provisions. Following the dormancy period, we reserve the right to apply an administrative maintenance fee to the Account balance, subject to applicable law. Players may reactivate a dormant account by logging in and completing any pending verification requirements.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

The Platform accepts the following payment methods for Players based in Australia. Availability may vary depending on your location, your bank's policies, and other factors:

5.2 Deposit Conditions

All deposits must originate from a payment account held in your own name. Third-party deposits are strictly prohibited. We do not apply processing fees for standard deposits; however, your financial institution or payment provider may charge its own fees, for which we bear no responsibility. Deposits made using certain prepaid methods such as Neosurf or Paysafecard are for deposit purposes only and cannot be used to process withdrawals — a separate withdrawal method must be provided and verified in those cases.

The minimum deposit amount is AUD 10 unless otherwise stated in the terms of a specific promotion. Maximum deposit limits may be applied based on your chosen payment method, your account verification status, and applicable platform risk controls. We reserve the right to decline or return any deposit if we have reasonable grounds to suspect fraudulent activity or a breach of this Agreement.

5.3 Withdrawal Conditions

Withdrawals will only be processed once the following conditions are satisfied:

• Your Account has undergone and passed full KYC verification;
• All applicable Wagering Requirements on Bonus Funds have been fully met;
• No ongoing investigation, dispute, or account restriction is active on your Account;
• The withdrawal amount meets the minimum threshold of AUD 20.

Withdrawals are processed to the same payment method used for the most recent qualifying deposit, wherever technically feasible. Where this is not possible (e.g., deposit-only methods), we will request alternative verified withdrawal details. We may require additional verification documentation before processing any withdrawal, particularly for first-time withdrawals or amounts above certain thresholds determined internally.

5.4 Withdrawal Processing Times

Once a withdrawal request has been approved by our payments team, processing times depend on the chosen method as indicated in the table in Section 5.1. Internal review and approval may take up to 72 hours from the submission of a valid withdrawal request. Processing times may be extended during periods of high volume or where additional verification is required. We are not responsible for delays caused by third-party payment providers, banking institutions, or blockchain network congestion in the case of cryptocurrency withdrawals.

5.5 Currency & Cryptocurrency Transactions

Cryptocurrency deposits and withdrawals are conducted in the digital currency selected at the time of transaction. The AUD value shown in your Account reflects the exchange rate at the time of deposit processing. We do not guarantee any specific exchange rate and are not liable for any value fluctuation between the time of deposit and withdrawal. Cryptocurrency transactions are irreversible once broadcast to the network; Players must verify wallet addresses carefully before confirming any transaction.

5.6 Anti-Money Laundering

The Platform operates in compliance with applicable anti-money laundering standards. We may request documentation to verify the source of deposited funds where transaction volumes or patterns trigger our internal compliance thresholds. Funds suspected of originating from illegal activity will not be processed, and we reserve the right to report such activity to the relevant authorities. Players must not use the Platform to launder money or facilitate any criminal financial conduct.

6. Bonuses & Promotions

6.1 General Bonus Conditions

From time to time, Therospin may offer promotional bonuses, free spins, cashback, reload bonuses, loyalty rewards, or other incentive schemes (collectively, "Promotions"). Each Promotion is subject to its own specific terms, which will be published on the relevant promotional page of the Platform at the time the offer is made available. In the event of any conflict between the specific promotion terms and this Agreement, the specific promotion terms shall prevail with respect to that Promotion only.

By claiming a Promotion, you agree to its specific terms and to the general bonus conditions set out in this Section. We reserve the right to modify, suspend, or withdraw any Promotion at any time, with or without notice, provided that such changes will not retroactively affect Promotions that Players have already begun to fulfil.

6.2 Wagering Requirements

All Bonus Funds and any winnings generated from wagers placed using Bonus Funds are subject to Wagering Requirements before they can be withdrawn. The applicable Wagering Requirement multiplier for each Promotion will be clearly stated in the respective promotion's terms and conditions. For example, a Wagering Requirement of 30x on a Bonus of AUD 100 means you must wager a total of AUD 3,000 before the bonus balance and associated winnings become withdrawable as Real Money Funds.

When a Player's Account holds both Real Money Funds and Bonus Funds simultaneously, wagers will generally be deducted from the Real Money balance first, unless the Platform specifies otherwise in the relevant promotion terms. Players should be aware that this sequencing may affect the speed at which Wagering Requirements are met.

6.3 Game Contributions to Wagering Requirements

Not all games contribute equally to the fulfilment of Wagering Requirements. Contribution rates are set out for each promotion individually and will generally follow a framework similar to the following:

• Video Slots: typically 100% contribution;
• Table Games (e.g., blackjack, baccarat, roulette): typically 10%–20% contribution;
• Live Dealer Games: typically 5%–10% contribution;
• Video Poker & Specialty Games: typically 10%–50% contribution;
• Progressive Jackpot Slots: may be excluded or restricted to 10% contribution.

The exact contribution percentages applicable to any given Promotion will be specified in that Promotion's terms. We reserve the right to change contribution rates with reasonable notice. Wagers placed on excluded or restricted games while Bonus Funds are active may be voided or may not count towards the Wagering Requirement.

6.4 Bonus Validity Period

All Bonus Funds and associated free spins carry an expiry date, which will be stated in the specific promotion terms. If a Player fails to fulfil the applicable Wagering Requirements within the stated validity period, all unused Bonus Funds and any winnings derived therefrom will be automatically forfeited without further notice. Time extensions to bonus validity periods are granted at our sole discretion and only in exceptional circumstances.

6.5 Bonus Abuse & Prohibited Conduct

The misuse of Promotions, including but not limited to: creating multiple accounts to claim bonuses multiple times; exploiting technical errors or system glitches to generate unintended bonus credits; engaging in low-risk or zero-risk wagering strategies specifically designed to extract bonus value without genuine play intent; or any form of collusion to manipulate bonus outcomes — constitutes a serious breach of this Agreement. If we determine that a Player has abused a Promotion, we reserve the right to void all bonus-related winnings, close the Account, and retain any associated funds.

6.6 Maximum Bet While a Bonus Is Active

While Bonus Funds are active in your Account, the maximum permitted stake per spin or per hand is AUD 5, or the amount specified in the relevant promotion terms, whichever is lower. Placing bets that exceed this limit while a Bonus is active may result in the voiding of the bonus and all associated winnings, regardless of whether the breach was intentional.

6.7 Maximum Withdrawal from Bonus Funds

Unless stated otherwise in the specific promotion terms, winnings generated from Bonus Funds may be subject to a maximum cashout cap. Where such a cap applies, it will be clearly disclosed in the relevant promotion. Any winnings that exceed the stated cap will be removed from the Account balance at the point of withdrawal processing.

7. Games & Fair Play

7.1 Random Number Generation

All games available on the Platform that rely on random outcomes are powered by certified Random Number Generator (RNG) technology. Our RNG systems, as provided by reputable third-party game software suppliers, are designed to produce outcomes that are statistically independent, unpredictable, and unbiased. Game providers supply their software to us under their own certifications and testing protocols, which typically include independent audits by recognised testing laboratories. The Platform makes no guarantees as to any particular outcome or return percentage on any given gaming session, as results are inherently random and subject to variance.

7.2 Return to Player (RTP)

Each game on the Platform carries a theoretical Return to Player percentage, which represents the long-run average return to Players over a large number of wagers. RTP values are determined by the game's software provider and may be accessed through the individual game's information or help section. Players should be aware that RTP is a statistical measure over millions of game rounds and does not predict individual session outcomes. Short-term results may differ substantially from the theoretical RTP.

7.3 Technical Malfunctions

In the event of a technical malfunction, software error, server failure, disconnection, or any other technical issue that interrupts a game round, the Platform will make reasonable efforts to resolve the matter and restore the game to its last verifiable state. Where restoration is not possible, bets placed during the affected round may be refunded to the Player's Account balance at the discretion of the operator. Malfunctions void all pays and plays. We shall not be liable for any alleged winnings, losses, or other consequences arising from a technical malfunction. If a Player experiences a game disruption, they should contact support@therospinau.com immediately with the relevant game session details.

7.4 Prohibition of Automated Tools & Bots

The use of any software, algorithm, artificial intelligence, bot, script, macro, or automated system to interact with the Platform — including to place bets, manipulate game outcomes, harvest data, or gain any form of unfair advantage — is strictly prohibited. Any Player found to be using such tools will have their Account immediately suspended, all winnings generated during the period of suspected bot usage voided, and the matter may be referred to the relevant authorities. We reserve the right to implement technical countermeasures against automated access and to verify the human nature of Account activity at any time.

7.5 Collusion & Match Fixing

Any form of collusion between Players — including but not limited to sharing hand information in live poker, coordinating betting strategies to gain an unfair advantage, or any other conduct that undermines the fairness of a game — is a material breach of this Agreement. Similarly, participation in or facilitation of any form of match-fixing or outcome manipulation in connection with any game offered on the Platform is strictly forbidden and may result in Account termination and criminal referral.

7.6 Game Rules

Each game on the Platform operates according to its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the applicable rules before placing real-money wagers. In the event of any discrepancy between information displayed on the Platform and the underlying game software, the outcome recorded by the game server shall be deemed final, subject to any error investigation outcome.

8. Tournaments & Lotteries

8.1 Tournament Participation

The Platform may from time to time host gaming tournaments, leaderboard competitions, prize draws, and similar events (collectively, "Tournaments"). Each Tournament will be subject to its own specific rules, eligibility criteria, prize structure, entry requirements, and schedule, which will be published on the relevant Tournament page. By registering for or participating in a Tournament, you agree to its specific rules in addition to this Agreement.

8.2 Tournament Prizes

Prizes awarded through Tournaments may be distributed as Real Money Funds, Bonus Funds, free spins, or other items as specified in the Tournament terms. Where prizes are awarded as Bonus Funds, the conditions set out in Section 6 shall apply. We reserve the right to disqualify any participant who breaches Tournament rules, engages in prohibited conduct as described elsewhere in this Agreement, or who otherwise attempts to manipulate the Tournament outcome. Disqualified participants forfeit any Tournament prizes and may face account restrictions.

8.3 Prize Draws & Lotteries

Any prize draw or lottery-style event offered on the Platform is conducted in accordance with its published rules. Participation in prize draws is typically conditional upon specific qualifying actions such as making a minimum deposit, completing a specified number of spins, or accruing loyalty points. Draws are conducted randomly and verifiably. Results are final, and no correspondence regarding draw outcomes will be entered into unless a verifiable technical error can be demonstrated.

9. Intellectual Property

All content on the Platform, including but not limited to: the Therospin brand name and logo; website design, layout, and architecture; graphics, images, videos, and animations; software code and databases; game content supplied by third-party providers; written text, marketing materials, and promotional content — is protected by copyright, trademark, database rights, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content solely for your personal, non-commercial use in connection with the Services offered. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Platform content without our prior written consent or the consent of the relevant rights holder.

You must not use our trademarks, brand name, logo, or any other intellectual property in any manner that is likely to cause confusion, disparage our reputation, or suggest any affiliation or endorsement without our express written authorisation. Any unauthorised use of our intellectual property constitutes a breach of this Agreement and may give rise to legal action. Third-party game content displayed on the Platform remains the intellectual property of the respective game providers and is subject to their own licensing terms.

10. Limitation of Liability

10.1 General Disclaimer

The Platform and all Services are provided on an "as is" and "as available" basis without any representation, warranty, or guarantee of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be available continuously, error-free, or free from viruses or other harmful components.

10.2 Limitation of Damages

To the maximum extent permitted by law, our total aggregate liability to you arising from or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of Real Money Funds deposited by you in the twelve-month period immediately preceding the event giving rise to the claim. Under no circumstances shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits; loss of data; loss of business or opportunity; reputational harm; or any gaming losses or failure to win, regardless of whether we were advised of the possibility of such damages.

10.3 External Links & Third Parties

The Platform may contain links to third-party websites or services. These links are provided for convenience only and do not constitute our endorsement of or responsibility for the content, privacy practices, or availability of those external sites. We accept no liability for any loss or damage arising from your interaction with third-party websites or payment providers. Your relationship with any third-party service provider is governed exclusively by the terms of that provider.

10.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under this Agreement where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God; natural disasters; war or civil unrest; government actions or regulatory changes; internet or telecommunications failures; cyberattacks; or any other event constituting a force majeure. In such circumstances, our obligations will be suspended for the duration of the event, and we will take reasonable steps to resume normal operations as promptly as practicable.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint regarding any aspect of your experience on the Platform — including but not limited to account management, game outcomes, bonus terms, or payment processing — you should raise the matter in the first instance by contacting our customer support team at support@therospinau.com. Please include in your complaint: your registered username or Account ID; a clear description of the issue; the date(s) on which the issue occurred; and any relevant supporting information such as transaction IDs or screenshots.

We are committed to acknowledging receipt of all written complaints within 48 hours of receipt and to providing a substantive response within 14 calendar days. Where a matter is complex and requires further investigation, we will notify you of the expected timeframe and keep you updated on progress. Our support team will make every effort to resolve disputes fairly and efficiently.

11.2 Escalation

If you are not satisfied with the outcome of our internal complaint process, you may request that your complaint be escalated to a senior member of our compliance or management team. Submit escalation requests in writing to support@therospinau.com with the subject line "Escalated Complaint — [Your Account ID]". An escalated complaint will receive a final written response within 28 calendar days of the escalation request being received.

11.3 Governing Law

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation — whether of a contractual, tortious, or other nature — shall be governed by and construed in accordance with the laws applicable to the Platform's operations. The parties agree to submit to the exclusive jurisdiction of the competent courts designated by those applicable laws, unless a mandatory consumer protection law in your jurisdiction requires otherwise.

11.4 Finality of Game Results

Subject to the error investigation process described in Section 7.3, the outcome of all completed game rounds as recorded by the Platform's game server constitutes the final result of that round. Players cannot dispute game outcomes on the basis of their own recollection or expectation of a result. Claims based solely on alleged failure to win are not eligible for dispute resolution. Disputes regarding verifiable technical errors must be submitted within 72 hours of the alleged error occurring; claims submitted after this period may not be accepted.

12. Health & Safety

We are committed to the wellbeing of all our Players and recognise that online casino gaming can pose a risk to susceptible individuals. It is important that all Players approach gaming as a form of entertainment and not as a means of generating income, addressing financial difficulties, or coping with stress or emotional distress.

Players who feel that their gaming behaviour may be harmful are encouraged to make use of the responsible gaming tools available on the Platform, including the ability to set daily, weekly, or monthly deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are described in greater detail in our dedicated Responsible Gaming Policy. We also recognise that physical health and responsible screen-time management contribute to a positive gaming experience, and we encourage Players to take regular breaks during extended gaming sessions.

The Platform strictly prohibits Players from accessing gaming Services while in an impaired state due to the influence of alcohol, drugs, or any other substance that may adversely affect judgement or decision-making. Any wagers placed in an impaired state remain legally binding, and we cannot accept any claim or dispute on the basis of impaired judgement. Players are solely responsible for ensuring that they are in an appropriate state of mind and financial position before placing any wager.

13. Responsible Gaming

Therospin is firmly committed to promoting responsible gaming practices and to providing a safe gaming environment for all Players. We believe that gambling should be an enjoyable leisure activity and we support our Players in maintaining control over their gaming behaviour.

13.1 Responsible Gaming Tools

The Platform makes available a range of tools to help Players manage their gaming activity. These include deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion. Players are encouraged to make proactive use of these tools. Full details regarding how to access and configure each tool are set out in our Responsible Gaming Policy.

13.2 Self-Exclusion

Any Player who believes that they may have a gambling problem may request a self-exclusion at any time by contacting support@therospinau.com. Self-exclusion requests will be processed promptly. During a self-exclusion period, the Player's Account will be suspended and they will be prevented from accessing the Platform's gaming Services. We also encourage Players to consider registering with BetStop (betstop.gov.au), Australia's National Self-Exclusion Register, which covers licensed Australian online and phone wagering services.

13.3 Support Organisations

If you are concerned about your own gambling behaviour or that of someone close to you, the following Australian organisations offer free, confidential support:

• Gambling Help Online – free 24/7 counselling by phone, online chat, and email: gamblinghelponline.org.au
• National Gambling Helpline – free call, available 24 hours a day, 7 days a week: 1800 858 858
• Gamblers Anonymous Australia – peer support meetings in-person and online: gaaustralia.org.au
• Lifeline Australia – crisis support and mental health assistance: 13 11 14
• Gambling Therapy – free international online support and counselling: gamblingtherapy.org
• BetStop – National Self-Exclusion Register: betstop.gov.au

Gambling is for adults aged 18 and over only. If gambling is causing you harm, please seek help immediately.

14. Miscellaneous

14.1 Entire Agreement

This Agreement, together with our Privacy Policy, our Responsible Gaming Policy, and any specific Promotion terms, constitutes the entire agreement between you and us in relation to your use of the Platform and supersedes all prior agreements, representations, understandings, or communications, whether oral or written, relating to the same subject matter.

14.2 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in any respect, that provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced, to the extent possible, by a valid provision that most closely approximates the intent of the original.

14.3 Waiver

Our failure to enforce any right or provision under this Agreement shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorised representative of the Platform to be legally effective. A waiver given in relation to one specific instance does not constitute a waiver of rights in any future or similar situation.

14.4 Assignment

You may not assign, transfer, sublicense, or otherwise delegate any of your rights or obligations under this Agreement to any third party without our prior written consent. We may assign this Agreement, in whole or in part, at any time without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided that the Platform's obligations to you are assumed by any assignee.

14.5 Privacy

The collection, use, storage, and sharing of your personal data by the Platform is governed by our Privacy Policy, which is incorporated by reference into this Agreement. By using the Platform, you acknowledge that you have read and understood the Privacy Policy. For any questions relating to your personal data or the exercise of your data rights, please contact us at privacy@therospinau.com.

14.6 Language

This Agreement is provided in the English language. Where a translated version of this Agreement is made available for reference purposes, the English-language version shall prevail in the event of any inconsistency or conflict between the two versions.

14.7 Contact Information

For general support enquiries, please contact us at: support@therospinau.com
For privacy and data protection matters, please contact us at: privacy@therospinau.com

14.8 Frequently Asked Questions

Q: Can I open more than one account on Therospin?
A: No. Each individual is permitted to hold only one registered Account on the Platform. Opening duplicate accounts may result in the closure of all associated accounts and the forfeiture of any winnings generated across them.

Q: What happens if I forget to fulfil my bonus wagering requirements before the expiry date?
A: If the Wagering Requirements are not completed before the stated expiry date, all remaining Bonus Funds and any associated winnings will be automatically forfeited. We recommend setting a personal reminder and monitoring your bonus progress via your Account dashboard.

Q: How long does it take to process a withdrawal?
A: Our team reviews and approves withdrawal requests within up to 72 hours. Following internal approval, the actual processing time depends on your chosen payment method. E-wallets are typically the fastest, while bank transfers may take 1–5 business days.

Q: What documents do I need to provide for KYC verification?
A: You will typically need a valid government-issued photo ID, proof of residential address, and proof of your payment method. Additional documentation may be requested based on our compliance assessment. The sooner you submit your documents, the faster your withdrawal can be processed.

Q: What should I do if I suspect I have a gambling problem?
A: Please contact our support team immediately to request a self-exclusion or to activate responsible gaming limits on your Account. You should also reach out to Gambling Help Online (gamblinghelponline.org.au) or call the National Gambling Helpline on 1800 858 858, available free and 24/7. Our full Responsible Gaming Policy is available at /responsible-gaming.

Q: Are my winnings taxable?
A: Tax obligations arising from gambling winnings are your sole personal responsibility and vary depending on your individual circumstances. We recommend consulting a qualified tax adviser regarding your obligations under Australian tax law. Therospin does not deduct taxes from Player winnings.